Quick answer
Work outward. First raise the issue in writing with the project manager and request a response by a deadline. If unresolved, escalate to customer service or management while keeping contract, emails and records. Fee or contract disputes can go to market-regulation authorities or consumer-rights channels, and if necessary to arbitration or litigation; recognition-related problems can be reported through official BPJPH channels. A sound complaint rests on written evidence.
Detailed explanation
Level one: inside the agency
- Submit a written issue list and correction request to the project manager.
- If overdue and unresolved, escalate to the service manager or agency head.
- Request a written handling opinion with a clear timetable.
Level two: administrative and judicial
- Contract and fee disputes: market-regulation authorities or consumer hotlines.
- Arbitration or litigation: chosen per the contract's dispute-resolution clause.
- Invoice or tax issues: the corresponding competent authority.
Level three: the recognition system
Doubts about review impartiality, recognition status or illegal marketing can be reported as leads through official BPJPH channels. Organize facts on a timeline, attach complete evidence and state concrete requests; companies in Huizhou or Zhanjiang should copy the agency's corporate email too, so the matter never exists only in private chats.
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