Quick answer
Eight questions: are you a BPJPH-recognized LHLN and how is that verified; does your scope cover my category; can you give verifiable comparable-case leads; how are the three fee parts composed and is price fixed before assessment; how is the audit scheduled and travel charged; how are corrections and translation split; what are suspension and refund terms; and are contracting, invoicing and payment the same legal person.
Detailed explanation
Qualifications and scope (questions 1-2)
Confirm legal status and category match first; ask for the official lookup path during the call and verify it yourself after hanging up. Any mismatch in names or entities disqualifies the agency without further discussion.
Fees and timeline (questions 3-6)
Ask for the basis and evidence behind official fees, review fees and travel charges, and make clear no payment pressure is accepted before the formal written assessment. Ask about typical timeline ranges and their main drivers, how correction rounds are handled, interpreter arrangements and who is responsible for document translation.
Cooperation and safeguards (final two questions)
Ask whether the sample contract can be reviewed in advance, the suspension and refund rules, NDA arrangements, and invoice-account consistency. Also judge the communication style: hard closing, refusal to discuss official verification, or verbal outcome promises should downgrade the agency however warm the pitch. Companies in Shaoxing or Jinhua can turn the eight answers into a comparison table before choosing whom to sign with.
Still have questions?
Tell our consultants your product category and target market, and we will help you map out the path and the documents required.
