Quick answer
Reasonable clauses allocate responsibility by suspension reason: company cancellation, agency non-performance, false materials, or objective policy changes each lead to different outcomes. Focus on four points: how completed work is settled, how official fees already remitted are handled, refund triggers and deadlines, and document ownership and confidentiality on suspension. Blanket 'no refund' or 'full refund anytime' wording is unprofessional; negotiate before signing.
Detailed explanation
First classify the suspension scenarios
- The company cancels or stops supplementing materials: settle based on work completed.
- The agency misses scheduling or fields an unqualified team: the company may demand remedy or refund.
- The company falsifies materials or hides key information: the agency may suspend without liability.
- Objective policy or recognition changes: the unperformed portion is negotiated fairly.
Four elements of a refund clause
- Triggers are concrete, judgeable facts, not vague wording.
- Official fees already paid are settled against remittance receipts, with reasons for non-refundable parts.
- Deductions and pricing are explicit, attached to a work-confirmation sheet.
- Refund deadline, late interest and dispute resolution are stated.
Points for negotiation
Put the suspension procedure, contacts and response deadlines in the contract too, so neither side can stall. Companies in Fuzhou or Zhuhai can have legal counsel or a third-party advisor review the refund clauses before signing; a few minutes of review cost far less than a later dispute, and obviously one-sided terms should be renegotiated before signing.
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