Documents & SIHALAL Filing FAQ #145
Quick answer
The account entity cannot be swapped, but contact details can update; the priority is an unbroken handover. At a Luoyang frozen-food plant changing contact before scheduling, the old and new contacts jointly updated details and handed over open corrections, deadlines, certificate and archives item by item, with the former reachable meanwhile. If the leaver alone holds the password, reset it and verify the mailbox, so notices do not hit a dead address and stall the process.
Detailed explanation
Three items to update in the system
- Name, title, mobile number and company email; save a screenshot of the update.
- If the registered mailbox is the leaver's personal address, apply to change it to a company mailbox through the system process.
- Reset the password at once; shared accounts either become individually named or get a designated custodian.
Four-block handover list
- Open items: outstanding corrections, missing documents and the latest meeting notes.
- Archive locations: application package, original certificate, supplier certificates and system records.
- External interfaces: the LHLN contact, BPJPH notice channels, importer and advisers.
- Key dates: scheduling date, freeze point, certificate expiry and renewal reminders.
Two things not to do
- Do not transfer the account to another entity: the account is bound to the certificate holder and a transfer raises eligibility issues.
- Do not rely on a verbal note; notices still sent to the old channel are generally treated as validly served.
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